The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

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Bibliographic Details
Main Author:	Pantry, Sheila
Other Authors:	Griffiths, Peter
Format:	Book
Published:	London Lib. Assoc. Pub 2001
Edition:	2nd ed
Subjects:	Service industries > Quality control Total quality management Service-level agreements
Online Access:	Click Here to View Status and Holdings.
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