The complete guide to preparing and implementing service level agreements

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Bibliographic Details
Main Author:	Pantry, Sheila
Other Authors:	Griffiths, Peter
Format:	Book
Published:	London Lib. Assoc. Pub 2001
Edition:	2nd ed
Subjects:	Service industries > Quality control Total quality management Service-level agreements
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a Z672 \|b .P362 2001
100	1	#	\|a Pantry, Sheila
245	1	4	\|a The complete guide to preparing and implementing service level agreements \|c Sheila Pantry, Peter Griffiths
250	#	#	\|a 2nd ed
260	#	#	\|a London \|b Lib. Assoc. Pub \|c 2001
300	#	#	\|a xiii, 193 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Service industries \|x Quality control
650	#	0	\|a Total quality management
650	#	0	\|a Service-level agreements
700	1	#	\|a Griffiths, Peter
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=214839
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam