Call center operations profiting from teleservices

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Bibliographic Details
Main Author:	Day, Charles E
Format:	Book
Published:	New York McGraw Hill 2000
Subjects:	Telecommunication Call centers
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HE8788 \|b .D39 2000
100	1	#	\|a Day, Charles E
245	1	1	\|a Call center operations \|b profiting from teleservices \|c Charles E. Day
260	#	#	\|a New York \|b McGraw Hill \|c 2000
300	#	#	\|a xxv, 486 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Telecommunication
650	#	0	\|a Call centers
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=214412
964	#	#	\|c BOK \|d 01
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