Managing quality an integrative approach
I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Man...
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| Format: | Book |
| Language: | English |
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New Jersey
Prentice Hall
2001
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| Online Access: | Click Here to View Status and Holdings. |
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MANAGING QUALITY An Integrative Approach