Managing quality an integrative approach

Managing quality an integrative approach

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I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Man...

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Bibliographic Details
Main Author: Foster, S. Thomas (Author)
Format: Book
Language:English
Published: New Jersey Prentice Hall 2001
Subjects:
Quality of products
Quality control
Online Access:Click Here to View Status and Holdings.
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