Managing quality an integrative approach
I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Man...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New Jersey
Prentice Hall
2001
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Managing Supplier Quality in the Supply Chain III Implementing Quality 10 The Tools of Quality 11 Managing Quality Improvement Teams and Projects 12 Statistically Based Quality Improvement for Variables 13 Statistically Based Quality Improvement for Attributes 14 Six Sigma Management and Tools IV Forever Improving The Quality System 15 Managing Learning for Quality Improvement 16 Implementing and Validating the Quality System |
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| Item Description: | Includes index |
| Physical Description: | xix, 476 pages illustrations 28 cm |
| ISBN: | 0138759642 |
MANAGING QUALITY An Integrative Approach