Managing quality an integrative approach

Managing quality an integrative approach

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I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Man...

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Bibliographic Details
Main Author: Foster, S. Thomas (Author)
Format: Book
Language:English
Published: New Jersey Prentice Hall 2001
Subjects:
Quality of products
Quality control
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Summary:I Understanding Quality Concepts 1 Differing Perspectives on Quality 2 Quality Theory 3 Global Quality and Quality Standards II Quality Theory 4 Strategic Quality Planning 5 The Voice of the Customer 6 The Voice of the Market 7 Quality in Product and Process Design 8 Designing Quality Services 9 Managing Supplier Quality in the Supply Chain III Implementing Quality 10 The Tools of Quality 11 Managing Quality Improvement Teams and Projects 12 Statistically Based Quality Improvement for Variables 13 Statistically Based Quality Improvement for Attributes 14 Six Sigma Management and Tools IV Forever Improving The Quality System 15 Managing Learning for Quality Improvement 16 Implementing and Validating the Quality System
Item Description:Includes index
Physical Description:xix, 476 pages illustrations 28 cm
ISBN:0138759642

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