Finding the profit in customer satisfaction translating best practice into bottom-line results

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Bibliographic Details
Main Author:	Barsky, Jonathan
Other Authors:	Fisher, George M.C
Format:	Book
Published:	Lincolnwood, Ill. Contemporary Books 1999
Subjects:	aCustomer relations Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-212856
020	#	#	\|a 0809228432
090	0	0	\|a HF5415.5 \|b .B369 1999
100	1	#	\|a Barsky, Jonathan
245	1	1	\|a Finding the profit in customer satisfaction \|b translating best practice into bottom-line results \|c Jonathan Barsky \|f foreward by George M.C. Fisher
260	#	#	\|a Lincolnwood, Ill. \|b Contemporary Books \|c 1999
300	#	#	\|a xv, 160 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a aCustomer relations
650	#	0	\|a Customer services
700	1	#	\|a Fisher, George M.C.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=212856
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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