Finding the profit in customer satisfaction translating best practice into bottom-line results

Finding the profit in customer satisfaction translating best practice into bottom-line results

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Bibliographic Details
Main Author: Barsky, Jonathan
Other Authors: Fisher, George M.C
Format: Book
Published: Lincolnwood, Ill. Contemporary Books 1999
Subjects:
aCustomer relations
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:xv, 160 p. ill. 23 cm
ISBN:0809228432

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