Service operations management strategy, design and delivery
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| Main Author: | |
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| Format: | Book |
| Published: |
England
Prentice Hall
1997
©1997 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | viii, 352 pages illustrations 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0131499157 |
Service operations management improving service delivery