Service operations management strategy, design and delivery

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Bibliographic Details
Main Author:	Hope, Christine (Author)
Other Authors:	Muhlemann, Alan
Format:	Unknown
Published:	England Prentice Hall 1997 ©1997
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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Description
Physical Description:	viii, 352 pages illustrations 24 cm
Bibliography:	Includes bibliographical references and index
ISBN:	0131499157

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