Service Management Strategy and Leadership in Service Business
In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the manag...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chichester
John wiley
2000
|
| Edition: | Third edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 0471494399 (paperback) |
| 040 | # | # | |a DLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD9980.5 |b .N67 2000 |
| 100 | 1 | # | |a Normann, Richard |e author |
| 245 | 1 | 1 | |a Service Management |b Strategy and Leadership in Service Business |c Richard Normann |
| 250 | # | # | |a Third edition |
| 264 | # | 1 | |a Chichester |b John wiley |c 2000 |
| 264 | # | 4 | |c ©2000 |
| 300 | # | # | |a xix, 234 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations |
| 650 | # | 0 | |a Service industries |x Management |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=211739 |
| 964 | # | # | |c BOK |d 01 |
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Service Management strategy and leadership in services business