Evaluation of library and information services
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term e...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Aslib, The Association for Information Management and Information Management
©2000
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| Edition: | 2nd ed |
| Series: | Aslib know how guides
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 090 | 0 | 0 | |a Z678.85 |b .C73 2000 |
| 100 | 1 | # | |a Crawford, John |e author |
| 245 | 1 | 0 | |a Evaluation of library and information services |c John Crawford |
| 250 | # | # | |a 2nd ed |
| 264 | # | 1 | |a London |b Aslib, The Association for Information Management and Information Management |c ©2000 |
| 300 | # | # | |a xi, 137 pages |c 20 cm |
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| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a Aslib know how guides |
| 520 | # | # | |a Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library. |
| 526 | 0 | # | |a IML455 |b IM244 |5 IM |
| 526 | 0 | # | |a Reference and Information Services |b Bachelor of Information Science [Hons.] Library Management |5 Faculty of information management |
| 526 | 0 | # | |a IML503 |b IM244 |5 IM |
| 526 | 0 | # | |a Information Sources and Services in Social Sciences |b Bachelor of Science Library and Information Management |5 Faculty of information management |
| 650 | # | 0 | |a Libraries |x Evaluation |
| 650 | # | 0 | |a Information services |x Evaluation |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=211561 |
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Evaluation of Library And Information Services