Evaluation of library and information services

Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term e...

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Bibliographic Details
Main Author: Crawford, John (Author)
Format: Book
Language:English
Published: London Aslib, The Association for Information Management and Information Management ©2000
Edition:2nd ed
Series:Aslib know how guides
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Summary:Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Physical Description:xi, 137 pages 20 cm
ISBN:0851424430
9780851424439