Evaluation of library and information services
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term e...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Aslib, The Association for Information Management and Information Management
©2000
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| Edition: | 2nd ed |
| Series: | Aslib know how guides
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library. |
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| Physical Description: | xi, 137 pages 20 cm |
| ISBN: | 0851424430 9780851424439 |
Evaluation of Library And Information Services