Success at the enquiry desk successful enquiry answering every time
A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
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| Main Author: | |
|---|---|
| Format: | Unknown |
| Language: | English |
| Published: |
London
Library Ass. Publ.
2000
|
| Edition: | Third edition |
| Series: | The successful LIS professional
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 100 | 1 | # | |a Owen, Tim |c 1948- |e author |
| 245 | 1 | 0 | |a Success at the enquiry desk |b successful enquiry answering every time |c Tim Owen |
| 250 | # | # | |a Third edition |
| 264 | # | 1 | |a London |b Library Ass. Publ. |c 2000 |
| 300 | # | # | |a xv, 87 pages |c 21 cm |
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| 520 | # | # | |a A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. |
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| 745 | 0 | 0 | |a Success at the enquiry desk for library and information professionals |b a modular training programme for all staff |
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Success at the enquiry desk successful enquiry answering - every time 
Success at the enquiry desk successful enquiry answering - every time 
Successful enquiry answering every time The sixth edition of Tim Buckley Owen's classic Success at the Enquiry Desk