In charge of customer satisfaction a competence approach

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Bibliographic Details
Main Author:	Cartwright, Roger
Other Authors:	Green, George
Format:	Unknown
Published:	Oxford Blackwell Pub. 1997
Series:	In charge
Subjects:	Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0631200878
090	0	0	\|a HF5415 .335 \|b .C37 1997
100	1	#	\|a Cartwright, Roger
245	1	1	\|a In charge of customer satisfaction \|b a competence approach \|c Roger Cartwright and George Green
260	#	#	\|a Oxford \|b Blackwell Pub. \|c 1997
300	#	#	\|a xiv, 209 p. \|b ill. \|c 25 cm
490	1	#	\|a In charge
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Consumer satisfaction
700	1	#	\|a Green, George
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=209585
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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