Service management and operations
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| Other Authors: | |
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| Format: | Book |
| Published: |
New Jersey
Prentice Hall
2000
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xx, 584 p. ill. 26 cm |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0130813389 |
The management of service operations