Achieving excellence through customer service

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Bibliographic Details
Main Author:	Tschohl, John
Other Authors:	Franzmeier, Steve
Format:	Book
Published:	Malaysia Advantage Quest Pub. 1996
Edition:	2nd ed
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-207935
020	#	#	\|a 9839214357
090	0	0	\|a HF5415.5 \|b .T83 1996
100	1	#	\|a Tschohl, John
245	1	0	\|a Achieving excellence through customer service \|c John Tschohl with Steve Franzmeier
250	#	#	\|a 2nd ed
260	#	#	\|a Malaysia \|b Advantage Quest Pub. \|c 1996
300	#	#	\|a x, 337 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services
700	1	#	\|a Franzmeier, Steve
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=207935
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam