Customer service on the internet building relationships, increasing loyalty and staying competitive

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Bibliographic Details
Main Author:	Sterne, Jim
Format:	Book
Published:	New York John Wiley 2000
Edition:	2nd ed
Subjects:	Customer services > Communication systems World Wide Web Internet marketing
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Sterne, Jim
245	1	1	\|a Customer service on the internet \|b building relationships, increasing loyalty and staying competitive \|c Jim Sterne
250	#	#	\|a 2nd ed
260	#	#	\|a New York \|b John Wiley \|c 2000
300	#	#	\|a xvi, 351 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services \|x Communication systems
650	#	0	\|a World Wide Web
650	#	0	\|a Internet marketing
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=207882
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040	#	#	\|a Shah Alam