Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

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Bibliographic Details
Main Author: Antoh, Jon
Other Authors: Perkins, Debra
Format: Book
Published: New York Customer Service Group 1997
Subjects:
Customer relations
Customer satisfaction > Evaluations
Online Access:Click Here to View Status and Holdings.
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