Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

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Bibliographic Details
Main Author:	Antoh, Jon
Other Authors:	Perkins, Debra
Format:	Unknown
Published:	New York Customer Service Group 1997
Subjects:	Customer relations Customer satisfaction > Evaluations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0915910438
090	0	0	\|a HF5415.335 \|b .A57 1997
100	1	#	\|a Antoh, Jon
245	1	1	\|a Listening to the voice of the customer \|b 16 steps to a successful customer satisfaction measurement program \|c Jon Anton, Debra Perkins
260	#	#	\|a New York \|b Customer Service Group \|c 1997
300	#	#	\|a xi, 152 p. \|b ill. \|c 28 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
650	#	0	\|a Customer satisfaction \|x Evaluations
700	1	#	\|a Perkins, Debra
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=206208
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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