Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program
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| Format: | Book |
| Published: |
New York
Customer Service Group
1997
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xi, 152 p. ill. 28 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0915910438 |
Measuring customer satisfaction