Empowering services excellence beyond the quick fix
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| Main Author: | |
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| Format: | Unknown |
| Published: |
London
Cassell
1997
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| Series: | Cassell services management
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Empowerment HR strategies for service excellence
The SAGE Encyclopedia of Quality and the Service Economy
Service quality multidisciplinary and multinational perspectives
