Customer care how to create an effective customer focus

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Bibliographic Details
Main Author:	Cook, Sarah
Format:	Book
Published:	London Kogan Page 2000
Edition:	3rd ed
Subjects:	Consumer satisfaction Customer services
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Cook, Sarah
245	1	1	\|a Customer care \|b how to create an effective customer focus \|c Sarah Cook
250	#	#	\|a 3rd ed
260	#	#	\|a London \|b Kogan Page \|c 2000
300	#	#	\|a viii, 215 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services
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