Services marketing integrating customer focus across the firm
Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will value
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston
McGraw Hill
2000
|
| Edition: | 2nd ed |
| Series: | McGraw-Hill series in marketing
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 001 | wils-200416 | ||
| 005 | 202086161253 | ||
| 008 | t2000 a 001 eng D | ||
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| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD9980.5 |b .Z45 2000 |
| 100 | 1 | # | |a Zetthaml, Valarie A. |e author |
| 245 | 1 | 1 | |a Services marketing |b integrating customer focus across the firm |c Valarie A. Zetthaml, Mary Jo Bitner |
| 250 | # | # | |a 2nd ed |
| 264 | # | 1 | |a Boston |b McGraw Hill |c 2000 |
| 264 | # | 4 | |c ©2000 |
| 300 | # | # | |a xxviii, 620 pages |b illustrations |c 25 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a McGraw-Hill series in marketing |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will value |
| 526 | 0 | # | |a OCS562 |b BA234 |5 FBM |
| 526 | 0 | # | |a Customer Retention and Service Recovery |b Bachelor of Customer Service Management (Hons.) |5 Faculty of Business and Management |
| 650 | # | 0 | |a Marketing |
| 650 | # | 0 | |a Service industries |x Marketing |
| 650 | # | 0 | |a Customer services |
| 700 | 1 | # | |a Bitner, Mary Jo |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=200416 |
| 964 | # | # | |c BOK |d 01 |
Services marketing integrating customer focus across the firm