Best practices building your business with customer-focused solutions

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Bibliographic Details
Main Author:	Hiebeler, Robert
Other Authors:	Kelly, Thomas B., Ketteman, Charles
Format:	Book
Published:	London Simon & Schuster UK 1999
Series:	Simon & Schuster business books
Subjects:	Customer services > Management > Case studies Customer services > Quality control > Case studies Industrial management > Case studies
Online Access:	Click Here to View Status and Holdings.
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