How to profitably delight your customers
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| Format: | Unknown |
| Published: |
Boca Raton
CRC Press
1999
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes bibliography and index |
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| Physical Description: | x, 185 p. ill. 23 cm |
| ISBN: | 0849305675 |
High value, low cost how to create profitable customer delight 
Business process mapping bimproving customer satisfaction