Service breakthroughs changing the rules of the game

Service breakthroughs changing the rules of the game

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Bibliographic Details
Main Author: Heskett, James L
Other Authors: Hart, Christopher W. L, Sasser, W. Earl
Format: Unknown
Published: New York Free Press
Subjects:
Sales management
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xii, 306 p. ill. 25 cm
Bibliography:Includes bibliographical references (p. 279-293) and index
ISBN:0029146755

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