Benchmarking customer service

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Bibliographic Details
Main Author:	Peters, Glen
Format:	Book
Published:	London Pitman Publishing 1994
Subjects:	Total quality management Benchmarking (Management) Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0273610694
090	0	0	\|a HD62.15 \|b .P48 1994
100	1	#	\|a Peters, Glen
245	1	1	\|a Benchmarking customer service \|c Glen Peters
260	#	#	\|a London \|b Pitman Publishing \|c 1994
300	#	#	\|a viii, 217 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Total quality management
650	#	0	\|a Benchmarking (Management)
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=187588
964	#	#	\|c BOK \|d 01
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