What customers value most how to achieve business transformation by focusing on processes that touch your customers

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Bibliographic Details
Main Author:	Brown, Stanley A. 1946-
Format:	Book
Published:	Toronto J. Wiley 1995
Subjects:	Industrial management Consumer satisfaction Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0471641235
090	0	0	\|a HF5415.335 \|b .B76 1995
100	1	#	\|a Brown, Stanley A. \|c 1946-
245	1	1	\|a What customers value most \|b how to achieve business transformation by focusing on processes that touch your customers \|b satistified customers, increased revenue, improved profitability \|c Stanley A. Brown
260	#	#	\|a Toronto \|b J. Wiley \|c 1995
300	#	#	\|a xvi, 304 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. [301]-302)
650	#	0	\|a Industrial management
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=187351
964	#	#	\|c BOK \|d 01
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