What customers value most how to achieve business transformation by focusing on processes that touch your customers satistified customers, increased revenue, improved profitability

What customers value most how to achieve business transformation by focusing on processes that touch your customers

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Bibliographic Details
Main Author: Brown, Stanley A. 1946-
Format: Book
Published: Toronto J. Wiley 1995
Subjects:
Industrial management
Consumer satisfaction
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvi, 304 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. [301]-302)
ISBN:0471641235

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