Fast track to quality a 12-month program for small to mid-sized businesses

Fast track to quality a 12-month program for small to mid-sized businesses

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Bibliographic Details
Main Author: Tunks, Roger
Format: Book
Published: New York McGraw-Hill 1992
Subjects:
Small business > Management
Small business > Quality control
Total quality management
Online Access:Click Here to View Status and Holdings.
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Table of Contents:
  • Fast track...the right track
  • Understanding the quality initiative
  • Is quality for you and your organization?
  • How organizations change
  • Understanding your customer
  • Event 1 : fast-track TQM awareness training
  • Events 2 and 5 : fast-tra

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