Creating value for customers designing and implementing a total corporate strategy

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Bibliographic Details
Main Author:	Band, William A
Format:	Unknown
Published:	New York Wiley l99l
Subjects:	Customer services Consumer satisfaction Quality assurance
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-183393
020	#	#	\|a 0471525936
090	0	0	\|a HF5415.5 \|b .B36 1991
100	1	#	\|a Band, William A
245	1	1	\|a Creating value for customers \|b designing and implementing a total corporate strategy \|c William A. Band
260	#	#	\|a New York \|b Wiley \|c l99l
300	#	#	\|a xi, 340 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Quality assurance
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=183393
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|