Managing service as a strategic profit center
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| Format: | Unknown |
| Published: |
New York
McGraw-Hill
1991
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | vii, 232 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 226) and index |
| ISBN: | 0070061890 |
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