Service management operations, strategy, and information technology

Saved in:

Bibliographic Details
Main Author:	Fitzsimmons, James A.
Other Authors:	Fitzsimmons, Mona J.
Format:	Book
Published:	Boston, Mass. McGraw-Hill 1998
Edition:	2nd ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-180104
005	20206216040
020	#	#	\|a 0071157093
020	#	#	\|a 0070217602
090	0	0	\|a HD9980.5 \|b .F549 1998
100	1	#	\|a Fitzsimmons, James A.
245	1	1	\|a Service management \|b operations, strategy, and information technology \|c James A. Fitzsimmons, Mona J. Fitzsimmons
250	#	#	\|a 2nd ed.
260	#	#	\|a Boston, Mass. \|b McGraw-Hill \|c 1998
300	#	#	\|a xxvi, 612 p. \|b ill. \|c 24 cm
500	#	#	\|a Updated ed. of: "Service management for competitive advantage", 1994
504	#	#	\|a Includes biblographical references and indexes
526	0	#	\|a OSM731 \|b BM775 \|5 FBM
526	0	#	\|a Service Operations Management \|b Master in Office System Management \|5 Faculty of Business Management
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Fitzsimmons, Mona J.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=180104
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam