Service management operations, strategy, and information technology
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| Main Author: | |
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| Format: | Book |
| Published: |
Boston, Mass.
McGraw-Hill
1998
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Updated ed. of: "Service management for competitive advantage", 1994 |
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| Physical Description: | xxvi, 612 p. ill. 24 cm |
| Bibliography: | Includes biblographical references and indexes |
| ISBN: | 0071157093 0070217602 |
Service management operations, strategy, and information technology