Service quality in hospitality organizations

Saved in:

Bibliographic Details
Other Authors:	Olsen, Michael D, Teare, Richard, Gummesson, Evert 1936-
Format:	Book
Published:	London Cassell 1996
Subjects:	Hospitality industry > Quality control Quality assurance
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-170513
005	20247712169
020	#	#	\|a 0304327867
090	0	0	\|a TX911.3 \|b .Q34 S47 1996
245	1	1	\|a Service quality in hospitality organizations \|c edited by Michael D. Olsen, Richard Teare, Evert Gummesson
260	#	#	\|a London \|b Cassell \|c 1996
300	#	#	\|a xii, 316 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical reference and index
650	#	0	\|a Hospitality industry \|x Quality control
650	#	0	\|a Quality assurance
700	1	#	\|a Olsen, Michael D
700	#	#	\|a Teare, Richard
700	#	#	\|a Gummesson, Evert \|c 1936-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=170513
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a0017.8\|\|00260##b0017.8\|\|00260##c0017.8\|\|00300##a0017.8\|\|00300##b0017.8\|\|00300##c0017.8\|\|01700##a0017.8\|\|02700##a0017.8\|\|02700##c0017.8\|\|