Keep the right customers the key steps to profitable customer retention

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Bibliographic Details
Main Author:	Stewart, Mark 1962-
Format:	Book
Published:	London McGraw Hill 1996
Subjects:	Customer relations Customer satisfaction Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HF5415.5 \|b .S74 1996
100	1	#	\|a Stewart, Mark \|c 1962-
245	1	1	\|a Keep the right customers \|b the key steps to profitable customer retention \|c Mark Stewart
260	#	#	\|a London \|b McGraw Hill \|c 1996
300	#	#	\|a xvi, 254 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
650	#	0	\|a Customer satisfaction
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=166617
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