Customer-inspired quality looking backward through the telescope

Saved in:

Bibliographic Details
Main Author:	Shaw, James G. 1946-
Format:	Unknown
Published:	San Francisco Jossey-Bass 1996
Series:	The Warren Bennis executive briefing series
Subjects:	Consumer satisfaction Total quality management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-166252
020	#	#	\|a 0787903469
090	0	0	\|a HD62.15 \|b .S5 1996
100	1	#	\|a Shaw, James G. \|c 1946-
245	1	1	\|a Customer-inspired quality \|b looking backward through the telescope \|c James G. Shaw
260	#	#	\|a San Francisco \|b Jossey-Bass \|c 1996
300	#	#	\|a xv, 126 p. \|b ill. \|c 25 cm
490	1	#	\|a The Warren Bennis executive briefing series
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Total quality management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=166252
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|