A complaint is a gift using customer feedback as a strategic tool

A complaint is a gift using customer feedback as a strategic tool

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Bibliographic Details
Main Author:	Barlow, Janelle 1943-
Other Authors:	Moller, Claus 1942-
Format:	Book
Published:	San Francisco Berrett-Koehler 1996
Subjects:	Consumer complaints Customer services
Online Access:	Click Here to View Status and Holdings.
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