A complaint is a gift using customer feedback as a strategic tool

A complaint is a gift using customer feedback as a strategic tool

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Bibliographic Details
Main Author: Barlow, Janelle 1943-
Other Authors: Moller, Claus 1942-
Format: Book
Published: San Francisco Berrett-Koehler 1996
Subjects:
Consumer complaints
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:x, 222 p. 23 cm
Bibliography:Includes bibliographical references and index
ISBN:1881052818

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