Kaizen strategies for customer care how to create a powerful customer-care program - and make it work

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Bibliographic Details
Main Author:	Wellington, Patricia
Format:	Book
Published:	London Pitman Publishing 1995
Subjects:	Customer relations Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-164865
020	#	#	\|a 027361472X
090	0	0	\|a HF5415 \|b .W45 1995
100	1	#	\|a Wellington, Patricia
245	1	1	\|a Kaizen strategies for customer care \|b how to create a powerful customer-care program - and make it work \|c Patricia Wellington
260	#	#	\|a London \|b Pitman Publishing \|c 1995
300	#	#	\|a xiii, 239 p. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=164865
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##c003.5.1\|\|