Kaizen strategies for customer care how to create a powerful customer-care program - and make it work

Kaizen strategies for customer care how to create a powerful customer-care program - and make it work

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Bibliographic Details
Main Author: Wellington, Patricia
Format: Book
Published: London Pitman Publishing 1995
Subjects:
Customer relations
Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiii, 239 p. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:027361472X

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