The complete customer service letter book

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Bibliographic Details
Main Author: Werz, Edward W
Other Authors: Germain, Sally
Format: Unknown
Published: New York McGraw-Hill 1993
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Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:xvi, 290 p. ill. 24 cm. 1 computer disk (3 1/2 in.)
ISBN:0079116191