Designing Conflict Management Systems A Guide to Creating Productive and Healthy Organizations

• Main Authors: Costantino, Cathy A. 1955- (Author), Merchant, Christina Sickles 1949- (Author)
• Format: Book
• Language: English
• Published: San Francisco Jossey-Bass Publishers 1996
• Edition: 1st ed
• Series: The Jossey-Bass conflict resolution series
• Subjects: Conflict management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xx, 252 pages illustrations 24 cm
• Bibliography: Includes bibliographical references (p. 245-246) and index
• ISBN: 0787901628; 9780787901622

"Designing Conflict Management Systems presents a practical, step-by-step approach that uniquely integrates OD, ADR, and dispute systems design principles into a working model to help OD, HR, and ADR professionals and management consultants asses conflict and evaluate processes within any organization--to either improve them or implement new ones. The authors use three composite case studies from health care, government, and manufacturing sectors, along with numerous charts, checklists, and tables to show how to get the programs launched, deal with organizational resistance and constraints, learn the do's and dont's of conflict management training, make sure the design fits the larger organizational culture, motivate people to actually use the system, and evaluate if the system is really working."--Inside Jacket