Satisfying internal customers first! a practical guide to improving internal and external customer statisfaction

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Bibliographic Details
Main Author:	Chang, Richard Y
Other Authors:	Kelly, P. Keith
Format:	Book
Published:	London Kogan Page 1995
Series:	A practical guidebook Quality improvement series
Subjects:	Job satisfaction Consumer satisfaction Customer services
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .C45 1995
100	1	#	\|a Chang, Richard Y
245	1	1	\|a Satisfying internal customers first! \|b a practical guide to improving internal and external customer statisfaction \|c Richard Y. Chang, P. Keith Kelly
260	#	#	\|a London \|b Kogan Page \|c 1995
300	#	#	\|a vii, 104 p. \|b ill. \|c 26 cm
490	1	#	\|a A practical guidebook
490	#	#	\|a Quality improvement series
650	#	0	\|a Job satisfaction
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services
700	1	#	\|a Kelly, P. Keith
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=156145
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam