Guide to TQM in service industries

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Bibliographic Details
Other Authors:	Kano, Noriaki 1940-
Format:	Unknown
Published:	Tokyo Asian Productivity Organization 1996
Subjects:	Service industries > Quality control Service industries > Management Total quality management
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-154693
020	#	#	\|a 9283311302
090	0	0	\|a HD9980.5 \|b .G85 1996
245	1	1	\|a Guide to TQM in service industries \|c edited by Noriaki Kano
260	#	#	\|a Tokyo \|b Asian Productivity Organization \|c 1996
300	#	#	\|a xii, 284 p. \|b ill. \|c 26 cm
500	#	#	\|a "Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., S'abisu sangy'o no Tqc] ... c1990"--T.p. verso
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Quality control
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Total quality management
700	1	#	\|a Kano, Noriaki \|c 1940-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=154693
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|