Guide to TQM in service industries

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Bibliographic Details
Other Authors: Kano, Noriaki 1940-
Format: Unknown
Published: Tokyo Asian Productivity Organization 1996
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Description
Item Description:"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., S'abisu sangy'o no Tqc] ... c1990"--T.p. verso
Physical Description:xii, 284 p. ill. 26 cm
Bibliography:Includes bibliographical references and index
ISBN:9283311302