The lean communications provider surviving the shareout through service management excellence

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Bibliographic Details
Main Author:	Adams, Elizabeth K
Other Authors:	Willetts, Keith J
Format:	Book
Published:	New York McGraw Hill 1996
Subjects:	Telecommunication > Management Telecommunication > Customer services Telecommunication > Deregulation Organizational effectiveness
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 007070306X
090	0	0	\|a HE7631 \|b .A3 1996
100	1	#	\|a Adams, Elizabeth K
245	1	1	\|a The lean communications provider \|b surviving the shareout through service management excellence \|c by Elizabeth K. Adams and Keith J. Willetts
260	#	#	\|a New York \|b McGraw Hill \|c 1996
300	#	#	\|a xix, 252 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Telecommunication \|x Management
650	#	0	\|a Telecommunication \|x Customer services
650	#	0	\|a Telecommunication \|x Deregulation
650	#	0	\|a Organizational effectiveness
700	1	#	\|a Willetts, Keith J
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=150348
964	#	#	\|c BOK \|d 01
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