The loyalty effect the hidden force behind growth, profits, and lasting value

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Bibliographic Details
Main Author:	Reichheld, Frederick F
Other Authors:	Teal, Thomas 1937-
Format:	Book
Published:	Boston Harvard Business School Press 1996
Subjects:	Customer relations Job satisfaction Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
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001	wils-150044
020	#	#	\|a 0875844480
090	0	0	\|a HF5415.5 \|b .R438 1996
100	1	#	\|a Reichheld, Frederick F
245	1	1	\|a The loyalty effect \|b the hidden force behind growth, profits, and lasting value \|c Frederick F. Reichheld with Thomas Teal
260	#	#	\|a Boston \|b Harvard Business School Press \|c 1996
300	#	#	\|a xii, 322 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
650	#	0	\|a Job satisfaction
650	#	0	\|a Consumer satisfaction
700	1	#	\|a Teal, Thomas \|c 1937-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=150044
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam