Keeping score using the right metrics to drive world-class performance

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Bibliographic Details
Main Author:	Brown, Mark Graham
Format:	Book
Published:	New York Quality Resources 1996
Subjects:	Customer services > Evaluation Organizational effectiveness > Evaluation Industrial efficienct > Evaluation
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HD58.9 \|b .B76 1996
100	1	#	\|a Brown, Mark Graham
245	1	1	\|a Keeping score \|b using the right metrics to drive world-class performance \|c Mark Graham Brown
260	#	#	\|a New York \|b Quality Resources \|c 1996
300	#	#	\|a ix, 198 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references (p. 193-194) and index
650	#	0	\|a Customer services \|x Evaluation
650	#	0	\|a Organizational effectiveness \|x Evaluation
650	#	0	\|a Industrial efficienct \|x Evaluation
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=148635
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam