Providing customer-oriented services in Academic libraries
In higher education a climate of efficiency gains and decreasing units of resource has led universities into unfamiliar commercial territory. Few universities can now afford to ignore their actual and potential customers and not ensure that what they offer is appropriate to what is demanded. Academi...
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| Other Authors: | , |
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| Format: | Unknown |
| Language: | English |
| Published: |
London
Library Association
1996
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Customer service in academic libraries tales from the tales from the front line 
The human side of reference and information services in academic libraries adding value in the digital world